Payment & Returns

PAYMENT TERMS

a. You authorize MyGevity to charge your payment method for all amounts at the time of purchase, including taxes and fees.

b. You represent that your payment method will honor charges and you are responsible for any denied payments.

c. All sales are final except as specifically provided in our refund policy below.

d. Refund Policy for Laboratory Testing and Genetic Testing:

DNA Kits and MyGevity Age Tests:

The laboratory may not be able to process your sample, and the laboratory process may result in errors. Refunds are available only in the following circumstances:

  • If the initial processing fails due to insufficient DNA volume, insufficient blood quantity, or results not meeting our accuracy standards, we will reprocess the same sample at no charge
  • If the second attempt to process the same sample fails, we will send another sample collection kit at no charge for you to collect a second sample
  • If the second sample is sent and processing is unsuccessful, you will be entitled solely and exclusively to a complete refund of the amount paid to MyGevity, less shipping and handling, provided you shall not resubmit another sample through a future purchase
  • If you resubmit another sample through a future purchase and processing is not successful, no refund will be issued
  • Even for processing that meets our high standards, a small fraction of data may be uninterpretable or incorrect. As this possibility is known in advance, no refunds will be issued for these errors
  • Your blood sample, once submitted and analyzed, is processed in an irreversible manner and cannot be returned to you

Laboratory Testing Services:

  • Full refund available if you cancel within 48 hours of your purchase and you have not received lab testing services
  • "Lab testing services received" includes: sample collected or results generated
  • After 48 hours from your purchase have passed OR after you receive lab testing services, whichever comes first, you will no longer be eligible for a refund
  • Any refunds issued will be refunded back to your payment method and may take up to 30 days to process

Third-Party Provider Denials:

  • If a third-party provider denies services you paid for, we will facilitate refund requests with that provider, but refunds are at the provider's discretion

e. Supplement Sales and Returns

MyGevity sells proprietary supplement formulations developed by MyGevity LLC. All supplement sales are final.

  • Supplements CANNOT be returned or refunded once purchased, even if unopened or sealed, due to health and safety regulations
  • If you receive a damaged or defective supplement product, contact us within 7 days of delivery at contact@mygevityhealth.com
  • For damaged or defective products: You will be asked to provide proof of damage (such as photos) and to discard the product. We will then send a replacement at no charge and cover all shipping costs for replacement products
  • No refunds will be issued for supplements except in cases where we are unable to provide a replacement for a damaged or defective product

f. Subscription Services ("Subscribe & Save")

MyGevity offers subscription services for supplements, DNA kits, laboratory testing, and MyGevity Age tests at discounted rates.

Subscription Terms:

  • Supplements: Available in 30-day, 60-day, or 90-day subscription intervals at 15% off regular pricing
  • DNA Kits, Laboratory Testing, and MyGevity Age Tests: Available in 3-month, 6-month, or yearly subscription intervals at 15% off regular pricing
  • Subscriptions automatically renew at the end of each subscription period unless cancelled
  • You will be charged at the beginning of each subscription period
  • Subscription pricing cannot be combined with other discounts or coupon codes

Cancellation Policy:

  • You may cancel your subscription at any time by emailing info@mygevityhealth.com or through your account portal at my.mygevityhealth.com
  • You must provide at least 24 hours notice before your next scheduled billing date to avoid being charged for the next subscription period
  • Cancellations received with less than 24 hours notice before billing will take effect for the following billing cycle
  • There are no cancellation fees
  • Cancelled subscriptions remain active through the end of the current paid period
  • No refunds or prorated refunds will be issued for partial subscription periods after cancellation

g. Shipping

A shipping fee of $4.99 will be applied to all orders. Orders over $35 qualify for free standard shipping. Shipping fees are calculated at checkout and are in addition to product costs. We are not responsible for delays caused by shipping carriers.

h. Coupon Codes and Discounts

  • Coupon codes and promotional discounts cannot be combined with subscription discounts or other promotional offers
  • Only one discount code may be applied per order
  • Discount codes may have expiration dates and specific terms that will be communicated at the time of the offer

i. MyGevity reserves the right to correct pricing errors and cancel orders related to such errors.